What is a service portal?
A service portal lets customers report and track service and return requests themselves. Below you can read what it is and what it yields.
A service portal is an environment where customers report and track service requests, faults or returns (RMA) themselves. Connected to your systems, every request comes in with the right context and the customer keeps sight of the handling themselves.
Service without the phone
A service portal is an environment where customers report and track service requests, faults or returns (RMA, Return Merchandise Authorization) themselves. They see the status of their report, supply information and get answers, without having to call each time.
Connected to your systems, every request comes in with the right context: which customer, which product, which order. Your service team picks it up from one overview.
What it yields
A service portal lowers the pressure on your service desk, speeds up handling and gives the customer sight of the progress themselves. Especially with returns and warranty, it saves a lot of email exchange and ambiguity.
How we help you with this.
From concept to a working solution. This is what connects to it.
Connect or build something?
In a free one-hour process scan, we look at your systems and the manual work between them. After that, a fixed-fee quote. No surprises afterwards.