What is a self-service portal?
Self-service means that customers or partners carry out tasks themselves via a portal, instead of calling or emailing. Below you can read what it yields.
Self-service means that customers or partners carry out tasks themselves via a portal, instead of calling or emailing. Think of placing orders, checking stock or downloading documents themselves. It reduces the workload on your office staff and helps customers around the clock.
Customers help themselves
Self-service is about customers or partners arranging their own affairs: placing orders, tracking statuses, checking stock, downloading invoices or registering a return. Everything that now goes via your office staff, the customer can do themselves at the moment that suits them.
Because the portal is connected to your ERP or WMS, the information is always current. The customer gets an immediate answer, without waiting for someone on your team.
What it yields
Self-service substantially reduces the workload on your office staff: fewer standard questions, fewer email exchanges. At the same time customer satisfaction rises, because customers can get help around the clock. And it scales: more customers does not automatically mean more phone calls.
How we help you with this.
From concept to a working solution. This is what connects to it.
Connect or build something?
In a free one-hour process scan, we look at your systems and the manual work between them. After that, a fixed-fee quote. No surprises afterwards.