What is a customer portal?
A customer portal is a secure online environment where customers handle their own affairs. Below you can read what it is, what it yields and what to watch for when building it.
A customer portal is a secure online environment where customers handle their own affairs: placing orders, tracking statuses, viewing documents and checking stock. Connected to your ERP or WMS, they show real-time information, which considerably reduces the number of standard questions to your team.
What can a customer do in a portal?
In a customer portal, a customer logs in and sees only their own data: open orders, statuses, invoices, documents and often stock too. Many actions that now go via email or phone, the customer does themselves, at the moment that suits them.
Because the portal is connected to your ERP, WMS or TMS, the information shown is real time and always current. The customer sees exactly what your office staff would see, without anyone having to look anything up.
What does it yield?
A good customer portal substantially reduces the number of standard questions to your team and increases customer satisfaction, because customers can get help around the clock. It scales along: more customers does not automatically mean more phone calls.
What do you watch for?
It is important that each customer sees strictly only their own data (multi-tenant with scope isolation), that the portal is in your house style and that it moves along as your processes change. A standard SaaS portal that does not grasp your flow often disappoints.
Frequently asked questions.
Wat kost een koppeling of portaal?
Dat hangt af van de stromen, systemen en schermen die meedoen. Na de gratis proces-scan krijg je een fixed-fee offerte: één vast bedrag voor een afgesproken scope. Geen uurtje-factuurtje met open eind en geen meerwerk-discussies achteraf.
Hoe lang duurt het voordat het live staat?
Een gangbare koppeling tussen twee systemen staat in 4 tot 6 weken op productie. Zwaardere trajecten, bijvoorbeeld met SAP, meerdere administraties of een datamigratie, lopen tot 8 weken of langer. Wat voor jou geldt, zie je vooraf terug in de planning.
Hoe houden klanten of partners alleen hun eigen data zichtbaar?
Bij portalen isoleren we data strikt per klant of partner, met scope-isolatie en rollen. Iedereen ziet alleen zijn eigen orders, voorraad of documenten, nooit die van een ander.
Can the portal integrate with our ERP or WMS?
Yes, that's the whole starting point. The portal has no shadow administration of its own: orders, stock and invoices come live from your ERP, WMS or TMS. Over the past years we've integrated with more than 40 systems, from Exact and AFAS to SAP and custom software.
Does the portal get our own branding?
Of course. Your logo, colours and tone of voice, on your domain. For your customers the portal is simply an extension of your business, our name never sits between you and your customer.
Can we control per customer who sees what?
Yes. Each customer sees only their own orders and documents. Within a customer account you can assign roles, for example purchasing that can order and administration that only sees invoices. You manage that yourself, or let us do it.
Why custom and not a standard SaaS portal?
A standard SaaS portal forces your process into their template, and the connection with your own systems is often the weak spot. With custom development we turn it around: your process and your data are the starting point. You pay once for something that is yours, instead of per user per month for something that almost fits.
Zit er onderhoud of een abonnement aan vast?
Na livegang bieden we beheer onder een SLA: monitoring, automatische retries en een vast aanspreekpunt. Wijzigt een systeem zijn API, dan vangen wij dat op. Je kiest zelf of je dat afneemt; verplicht is het niet.
Is it GDPR-proof?
Ja. Encryptie at rest en in transit, EU-hosting en een verwerkersovereenkomst horen er standaard bij. We verwerken alleen de gegevens die functioneel nodig zijn en hanteren heldere bewaartermijnen.
Waar draait de koppeling en wie beheert hem?
Op EU-hosting, beheerd door ons onder SLA. We monitoren de kritieke stromen met heartbeat-checks, draaien automatische retries en hebben een vast aanspreekpunt. Je kunt ook kiezen voor hosting in je eigen omgeving; dat bepalen we samen.
How we help you with this.
From concept to a working solution. This is what connects to it.
Have a customer portal built
One place where customers handle orders, documents and statuses themselves, connected to your systems.
Custom portals
The broader story: customer, supplier and dealer portals, connected to your stack.
Connect or build something?
In a free one-hour process scan, we look at your systems and the manual work between them. After that, a fixed-fee quote. No surprises afterwards.