What is a CRM?
A CRM is the system for your customer relationships. Below you can read what it does and why you connect it to your other systems.
A CRM (Customer Relationship Management) is the system for customer relationships: contacts, leads, opportunities and communication. Connected to your ERP and portal, everyone works with the same, current customer data, without double entry.
Everything around the customer
A CRM (Customer Relationship Management) is software that keeps track of everything around customer relationships: contacts, companies, leads, sales opportunities, quotes and the communication history. Sales and service work in it daily to see where a customer or deal stands.
Well-known CRM systems include Microsoft Dynamics 365, Salesforce and HubSpot. Sometimes CRM is also part of a broader package, as with AFAS.
Connecting CRM
A CRM only becomes truly valuable when it does not stand on an island. By connecting it to your ERP, webshop and portal, sales, administration and customer work with the same, current data: one customer view, without double entry or outdated lists.
How we help you with this.
From concept to a working solution. This is what connects to it.
Connect or build something?
In a free one-hour process scan, we look at your systems and the manual work between them. After that, a fixed-fee quote. No surprises afterwards.