For Jumbo Diset we built an employee order portal on top of SAP. The heavy, time-consuming order process became light, fast and reliable: one clear screen where the employee mainly just checks and sends.
Placing orders had to become much faster and more accessible for employees, without having to work through complex screens or processes. Entering an order required many manual steps, checks and knowledge of the underlying system.
As a result, an order took about ten minutes. Much of that time went into looking up, retyping and checking, work the system could just as well do itself once the customer and the items were known.
The employee picks customer, items, quantities and delivery date. The rest is already there or filled in automatically.
When a customer is selected, name, billing address, delivery address, payment terms, ordering agreements and shipping instructions are fetched automatically. You find items by item number, EAN, customer item number or description, after which the right data fills in by itself. Mostly just check, enter quantities and send.
Orders can be saved as a draft and finished later. An earlier order can be copied, or only its order lines reused. For larger orders you import the lines via CSV, where the portal checks which lines are and are not usable.
After sending, the order goes to SAP, including customer details, order lines, quantities, delivery dates and shipping instructions. The portal keeps the send status and SAP's response. Failed orders are shown separately, with the error message, and can be resubmitted.
Behind the order screen is an organisation full of games, puzzles and toys. A short look into the world of Jumbo Diset.
That is roughly 97% time saved. The portal makes a heavy, time-consuming order process light, fast and reliable. Employees work in a simple environment, while the existing systems keep playing their role in the background.
Games, puzzles and toys from Jumbo Diset, part of the Jumbo Group.
The portal combines order entry, customer information, item information, checking, status monitoring, error handling and logistics follow-up in one environment, instead of separate steps and systems.
Dashboards, order history, draft orders, error overviews, import logs and permissions per user or role. Users only see the customer accounts and business units that are relevant to them.
The employee works in a simple environment, while SAP keeps playing its role in the background. The portal can also receive, process and follow up logistics messages.