Order entry by the customer
The part PackHero gets the most out of. Customers enter their manual orders themselves, exactly as they mean them. No email, no retyping.
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Insight · Customer portal on Boltrics WMS
Our customers now enter their orders themselves.
PackHero handles fulfilment for webshops and brands, and runs its warehouse on Boltrics. The standard portal from the WMS supplier did less than PackHero wanted to offer its customers. Insight does have an order entry tool, and it has the data ready that customers used to request by email.
Client
PackHero
System
Insight on Boltrics WMS
Solution
Customer portal with order entry
Impact
Less email, more peace and quiet
The instructions
are in the portal, so the questions never come
Starting point
The WMS supplier's portal showed less than PackHero wanted to offer.
PackHero takes the logistics process off the hands of webshops and brands: receiving and storing stock, picking orders and getting them ready to ship, handling returns. The warehouse runs on Boltrics, and customers could follow along through the standard portal from that WMS supplier. That portal did what it had to do, but nothing beyond that.
Information you would expect a customer to simply be able to see was nowhere to be found. A simple tool to enter an order yourself was missing too. So manual orders came in by email, after which someone at PackHero retyped them into the WMS. That is exactly where the occasional mistake crept in.
“Certain information you would expect to be visible to a customer was not available through the old portal. A simple order entry tool, for example, was not there, and now with Insight it is.”
Rinze Boers Owner, PackHero
In view
This is how Insight opens for every client at PackHero.
Built
A portal that does more than the standard one.
Entering orders, following stock and shipments, and reading up on how it works. All on the data that was already in Boltrics.
Data customers look up themselves
Stock, orders and shipments are simply there on the screen. The information customers used to request by email, they now find themselves.
Instructions inside the portal
Customers read up in the portal on how it works. That saves a stream of emails asking how to do this or that again.
Result
The go-live did not raise a single question.
PackHero informed its customers and shared the new link, and that was that. Since then, customers have been using Insight every day. The retyping of orders is gone, and with it the small mistakes that came with it. The responsibility now sits with the customers themselves, and they like having that control.
Order entryby the customer themselves
Feweremail and phone calls
Fewer mistakesno more retyping
More calmfor the PackHero team
More about the client
Visit PackHero
Take a look at the world behind the portal.
Warehousing, fulfilment and value added logistics for webshops and brands.
About the collaboration
We gave the go-ahead, and then it moved fast.
Excellent and fast
“Excellent and fast, that is how we experienced the collaboration.”
Picked up right away
“What we thought was strong was the speed with which it was picked up after we gave the go-ahead.”
Live shortly after
“I believe our new portal was online within ten days.”
“Above all, Insight has brought us more calm, because our customers can now very easily look up data themselves that they used to have to request by email.”
Rinze Boers Owner, PackHero
Do you want a portal that does more than the standard one from your WMS supplier?
We build Insight portals on top of Boltrics, AFAS Profit, Business Central and other systems. Your customers enter their own orders and find their own data, without your team in between.