Delivery status and delivery dates
Customers see for themselves when and how much is being delivered. The question that used to need a phone call is now simply on screen.
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Insight · Customer portal on AFAS Profit
A slice of our ERP, in a tool that feels as if the customer themselves owns it.
For Hovens Collin Verpakkingen we built Insight on top of AFAS Profit. Customers see their own delivery status, the progress of running call-off contracts and their purchase history. No phone call, no email, just direct insight.
Client
Hovens Collin Verpakkingen
System
Insight on AFAS Profit
Solution
Customer-specific mini-ERP
Impact
Insight, control and ownership
Insight unlocks
exactly the data that was already waiting in AFAS Profit
Starting point
The data was already there in AFAS. Only sharing it took time.
Hovens Collin Verpakkingen is a wholesaler in packaging and a supplier of custom products. The team would rather spend its time on development and sales. Yet they noticed that customers were no longer satisfied with the information in quotes, order confirmations and invoices.
Questions kept coming in about delivery dates, the size of deliveries, the progress of running call-off contracts and historical usage. That information was simply there in the AFAS Profit ERP, but it took the sales team time to look it up and communicate it neatly to the customer.
“When we give a customer access to Insight, we see it as giving access to a slice of our AFAS Profit ERP. We offer a tool that feels like their own, and give the freedom to use Insight however the customer wants.”
Hovens Collin Verpakkingen Wholesaler in packaging and custom products
In view
This is how Insight opens for every user.
Built
One portal, but a different question for every customer.
One wants the delivery status, another the progress of a running contract, yet another the purchase history. Insight serves them all from the same source.
Progress of call-off contracts
Running call-off contracts can be followed live. How much has been called off, how much is still open, and what that means for planning.
Purchase history and usage
Historical usage made clear per customer. Useful for the customer themselves, and a good talking point during a visit from the account manager.
Result
The customer becomes self-reliant, and the pressure lifts off the sales team.
Part of the questions have disappeared. The questions that remain are often more concrete than before, because the customer is better informed. Insight is now used by several of Hovens Collin's largest customers, each in their own way. And it has immediately become a strong argument to choose Hovens Collin Verpakkingen.
Clarityinto their own data
Controland ease for the customer
Fewerpressure on the sales team
Ownershipa tool that feels like the customer's
More about the client
Visit Hovens Collin
Take a look at the world behind the portal.
Packaging, custom products and the latest news from Hovens Collin Verpakkingen.
About the collaboration
Professional and reliable, without getting lost in jargon.
Professional and reliable
“The approach is professional and reliable, without getting lost in tickets, success managers, sprints and other overused software terms.”
Building the end product together
“We have the necessary AFAS Profit knowledge ourselves, and there was room to actually spend a few hours working on the end product together.”
Exactly what we wanted
“Partly because of that, the end product matched our wishes exactly. No detour, just the tool we had in mind.”
“Insight is more than a simple portal page. To us it is a customer-specific, personalised mini-ERP full of possibilities, and a different view of the overwhelming amount of data available in our ERP.”
Roy Geraedts Hovens Collin Verpakkingen
Data from AFAS that your customer themselves wants to see?
We build Insight portals on top of AFAS Profit, Boltrics, Business Central and other systems. Your data becomes accessible to your customers, in a tool that feels like it is theirs.