Current data from Boltrics
Customers get access to relevant WMS information without staff having to look it up manually.
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Customer portal · Boltrics WMS
A portal that lets customers self-serve the right WMS data.
For De Klok Logistics and Vortex Logistics we built a clear customer portal on top of Boltrics. Customers find current information faster, new users need almost no explanation and the internal team receives fewer routine questions.
Client
De Klok Logistics / Vortex Logistics
System
Boltrics WMS
Solution
Customer portal
Impact
Fewer routine questions
The portal connects
Boltrics data, customer questions and ease of use
Starting point
The old portal existed, but did not remove enough uncertainty from the process.
De Klok Logistics and Vortex Logistics wanted to give customers easier access to data from Boltrics. The existing portal was less clear, so customers still regularly called or emailed with questions.
Colleagues then had to look up information in Boltrics or explain where to find something. So the brief was not just technical: the portal had to become logical, fast and easy to use independently.
Kody and his team had a clear angle: a solution that would be clearer, faster and easier to use, for customers and the people on the floor alike. Not a bolt-on tool, but a portal that feels like a built-in part of the service.
“It's a clear and user-friendly portal that makes it easy to share data with customers or suppliers. Fast, clear and easy to understand, even for users working with it for the first time.”
Kody Bender IT Manager, De Klok Logistics / Vortex Logistics
In view
This is what the portal opens to for every client.
Built
A self-service portal that feels like part of the service.
Clear portal structure
The structure is logical enough for new customers, so almost no explanation is needed during onboarding.
Practical administration
With admin features such as logging in as a user, the team can look along and help customers faster.
Result
Fewer loose questions. More professional self-service.
Customers can reach the right information faster. That reduces emails, calls and explanations, and creates a calmer process for everyone working with customer data.
Fasterinformation sharing
Fewerroutine questions
Logicalfor new customers
Professionalas a fixed customer channel
More about the client
Visit De Klok Logistics
Take a look at the world behind the portal.
Services, locations, and the latest news from De Klok Logistics and Vortex Logistics.
About the collaboration
Practical, smoothly thinking along, and quick to switch gears.
Practical and clear
“The approach was practical and clear. They switched gears quickly and the technical execution went smoothly.”
Smooth thinking along
“The integration with Boltrics went smoothly and they thought along well about what we needed.”
Quick to switch on changes
“Whenever we need adjustments, they think along quickly and are ready to help.”
“The Boltrics integration went very smoothly. The portal is clear, fast and easy to use. Even with new customers we barely need to explain anything, because it is structured so logically. The Portal Guys also move quickly when we need changes.”
Kody Bender IT Manager, De Klok Logistics / Vortex Logistics