Collecting transport documents yourself
The most used part of the portal. Customers collect their own CMRs, look back at loading times and check which pallets were shipped, without anyone in between.
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Insight · Customer portal on Boltrics WMS
Customers now collect their documents themselves.
Coldservice chills, freezes, handles and transports temperature-sensitive products from Veghel and Waalwijk. Customers used to ask for data from the system by e-mail or phone. With Insight they pick that information out of the portal themselves, from CMR to loading time.
Client
Coldservice
System
Insight on Boltrics WMS
Solution
Portal for warehousing and transport
Impact
More calm on the team
95% of customers
works in the portal, both warehousing and transport
Starting point
Every request for data meant someone had to pull it out of the system first.
Coldservice received a lot of requests from customers to look up specific data in the system. Every request landed with customer service, who looked it up by hand and sent it back. On a quiet day that is perfectly doable, but it is work that keeps repeating itself.
In busy periods there was not always time to answer those questions right away. As a result the customer's own processes were delayed too, which led to extra calls and e-mails. The question grew instead of shrinking. What Coldservice was looking for was a clear, easy to use portal where customers find their own information.
“A user-friendly portal that is accessible to everyone and easy to extend.”
Guy de Leeuw COO, Coldservice
In view
This is what the portal opens to for every client.
Built
One portal for the customers of both services.
Warehousing and transport in one environment
Customers who use the warehousing services and customers who buy transport work in the same portal, on top of the same Boltrics WMS. By now 95% of customers use it.
Set up around their own customers' needs
The portal is set up specifically around the data that Coldservice customers need. One company administrator at Coldservice helps customers get the right setup, and extending it is straightforward.
Company video
The operation the portal is attached to.
Behind the documents in Insight there are real tractor units and trailers on the road, and cold and freezer stores in Veghel and Waalwijk. A short look into the world of Coldservice.
Result
Considerably fewer phone calls about small questions.
Customers get faster access to the data they need, which leaves customer service with time to spare. That time now goes to the bigger questions customers have instead of to looking up a document. It delivers higher customer satisfaction and above all more calm on the team.
95%of customers use the portal
Fewerphone calls about small questions
Fasterwith CMRs, loading times and pallets
More calmon the customer service team
More about the client
Visit Coldservice
Take a look at the world behind the portal.
Chilling, freezing, tempering, packing, storing and transporting temperature-sensitive products, from Veghel and Waalwijk.
About the collaboration
Quick to respond, focused on making it easy to use.
Fast response time
“We experienced the collaboration as very good, with a fast response time from the support department.”
Able to move fast
“Being able to move fast, and making it user-friendly.”
Set up around our customers
“Set up specifically around the data our customers need.”
“Since we started using Insight we noticed more calm on the team straight away, and higher customer satisfaction.”
Guy de Leeuw COO, Coldservice
Want customers who collect their documents themselves?
We build Insight portals where your customers find their own documents, loading times and shipments. Set up around the data they really need, and easy to extend.